Quote:
Originally Posted by ishoot308
Brk;
Sounds like you did everything right and were put in the same boat as many of the others who are rightfully unhappy.
I hope everything works out for you.
Dan
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Thanks. It's not like we're in danger of freezing, I can afford to abandon whatever I have left with Fuller and just buy more oil someplace else. It would be disappointing for sure, but hardly something to put me in financial distress. I'm more concerned about people that have a chunk of money tied up with Fuller and no financial means to just go out and essentially re-buy their heating oil from another supplier. What Fuller is doing here is, IMO, a very significant disservice to the community. They are putting customers at risk, and I think it's reasonable to assume they are putting the income stream of their employees at risk through bad business practices.
While I've been a satisfied customer for 13 years, their handling of this is atrocious and when I look at the greater extent of the problem I'm not willing to cut them any slack. The rolling impact of this is too great for anything less than a complete and honest explanation by the company. They did NOT get into this because of a faulty phone system, and the longer they attempt to hide behind that excuse, the more worried I am about the sustainability of the company.