About two weeks ago we noticed that the tank was down to 1/4. Given that they had significantly delayed the normal automatic delivery and let us run out during all the hoopla, we were concerned and decided to be proactive. We called either Thursday or Friday and were told that a ticket had already been pulled for delivery early the following week. They filled the tank the following Monday.
So we got through to them OK, got a good response, and a timely delivery.
We are still considering whether to continue with them next year. We will probably shop around a bit. However, we have used Fuller for over 15 years without trouble. Any business can have a bad time now and then. It would help to know what the heck was really going on
to know if it was a one time aberration or a change in the way they do business that would lead to further problems. They haven't been very forthright about it and that doesn't boost confidence in them.
Thus, we will shop around.