Give them the chance
I've worked in, and managed restaurants in the past. My feeling is that the customer should 'take it up with management' first. The responsible manager will try to accomodate the guest with a fair solution. If not to the customer's satisfaction, that's a different story!
But - in the past, if the results was unsatisfcatory, we would share it with our friends. In the internet age, we have a lot more friends!
And, yes, we must decide for ourselves what establishments to choose. I might decide to wait until the new restaurant works out their kinks, or stick with my old favorites, or try and old favorite that's just moved to a new location! But, it all falls into the category of 'don't believe everything you hear'! (That what good sense is for.)
Cheers and Jeers are a part of our nature, now we just have the internet too!
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