[Alton Lady]

Originally Posted by island support

To Our Guests,

Firstly, we like to refer to you as our guests instead of our customers. It has always been our goal to welcome all guests and make them feel at home.

We read your postings and we hear your concerns. Our apology goes out to each of you who had bad experiences in our restaurant. We could say its growing pains, or we’re only human and make excuses of why, but there is no excuse for bad service. We are the hospitality industry, and it’s our job to take care of our guests. It’s apparent that we have been inconsistent in this area.

We have had some incredibly successful years because of you. We will refocus on you, “Our Guest” in making your complete dining experience a pleasant one. Please continue with all your feedback, all of your opinions matter.

Thank you for your support over the year’s and thank your for your voice.


Sincerely Yours,

The Ellacoya Barn and Grille Family

Excellent response.