Bass Pro Shops...
jmen24 is totally right, and I would add "quality" to the list of reasons for customer erosion. Some people, for a variety of reasons, are not going to buy products made off-shore, but some people don't really care about the quality of an item. Some items have become 'throw-away' products, last for one season, be replaced for the next.
Personally, I like to go to a store and actually handle the item I intend to buy, be it a tool, or a sporting item, or a clothing item. If I see an off-shore labeled item, then I am out the door.
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