my experience was poor as well
the location is excellent and i am disappointed that Lago has gone downhill. i ordered a steak medium, and it came out (very) rare.. Should be no big deal to fix, so i sent it back to be cooked a bit longer. by the time it was returned, it was (very) well done and the side dishes were cold. so i told them to start over. by the time i saw a meal, the rest of my family was done and already ordered dessert. they put the meal in a doggie bag, and comp'd it, but the dinner was a failure at that point
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