Lack of information
Part of the problem is that the posted signs along the highway describe the lane numbers that are EZ Pass and other information but they DON'T tell you what driving lane (center) you should be in. You can't tell until you come closer to the booths, then you need to scramble to reposition yourself. What they should do is paint the lanes purple for the 1/2 mile before the tolls. That would give people the clue they need well before they get to the booth.
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