Brk-Int with due respect, the reputation thing is hooey. I don't know these guys from Adam, but this happens everywhere. You really have to watch or you won't notice.
The reason it's a small amount is because people won't fight as hard for a small amount. The reason it's a normal wear item is because people expect to have this stuff wear out. The reason there was no call because, the customer might have said no, or the customer might have asked for the worn parts.
People like this really don't consider it wrong, the parts are worn, they will need to be replaced. Might as well do it now when I can make the bucks now, instead of next season, when the customer might go somewhere else or even do it himself.
To be sure 280ss should ask to see the work order, it should say when and where they attemped to contact the customer. It won't say it because they didn't and everyone in that shop knows they need customers permission to do a repair.
This is my guess and opinion, I wasn't there and have no facts beyond the words in this thread.
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