From a legal standpoint they did not have the legal right to change the parts without authorization. From a customer service standpoint IMHO they did the right thing to protect your investment. I have never done any business with or am I involved with LLM but know several marinas on the lake that have that kind of responsible relationship with thier customers and would have done the same. Would I have voiced my opinion about not being called to the owners YES. But hindsite being 20/20 it was done for my benefit and I would simply ask to be called in the future so as not to be blindsided with an unexpected bill.
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