Having lived in Fay's neighborhood for years, my Dad and I have used the service dept a number of times. We had pretty good luck with them. And the few times we had to go back, they fix the problem without charging extra.
I have seen it is common practice for marinas to take parts out of other boats when a new one is not available. They know that customers want to be back on the water ASAP.
It is tough to get a good mechanic. Once you find one, you should stick to that mechanic, even if he change marinas. The mechanic that my family rely on have retired from Fay's Boatyard and I have found another one I trust at another marina.
Having said that, I have not been to Fay's for years. he may have lost good mechanics and I am sure he will find better ones. Everyone has their ups and downs.
