My "home-office" number is on the DNCL but the problem is so bad for our h/o workers, we had to reprogram our phone servers. Instead of letting it forwarding each call, we open the line to the server and the line stays live until we hang it up. We click a tab on our computers to open, close or transfer the calls.
I'm sure it's expensive as heck to keep a line open for 8-12 hours a day but if our hard-line is in use when the server tries to send a call through it shows on the report as not being answerred within our service guarantee period. Too many of those and we pay a penalty back to the clients. For the worker it looks like "call-avoidance" and too much of that results in out-placement. Some people get head-aches from the back ground noise of the open circuit and switch back to the old-method. Management is not amused at that either...
Occasionally I'll see a petition to ban cold-call solicition and I always sign them.
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