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dt5150 · 05-02-2014, 08:39 AM

metrocast policy is not set at the local level, it comes down from it's parent company, harron communications in pa.

the squeaky wheel does indeed get the grease.. usually. the customer svc rep you get on the phone most likely doesn't have any or much authority to waive fees etc. you may get better results by asking to speak with the their supervisor. or if need be, run it up the chain to the regional general manager.

they do indeed read the emails sent to the customer service address so by all means email them.

05-02-2014, 08:39 AM	#72
dt5150 Senior Member Join Date: Sep 2011 Posts: 396 Thanks: 4 Thanked 105 Times in 70 Posts	metrocast policy is not set at the local level, it comes down from it's parent company, harron communications in pa. the squeaky wheel does indeed get the grease.. usually. the customer svc rep you get on the phone most likely doesn't have any or much authority to waive fees etc. you may get better results by asking to speak with the their supervisor. or if need be, run it up the chain to the regional general manager. they do indeed read the emails sent to the customer service address so by all means email them.