Sounds like a train wreck. I have purchased 2 boats from them when they were the Crownline dealer and Jim ran the sales dept, 1st class treatment. I have serviced both my boats there and stored them there since 2003, Greg and Lynda were always pleasant and helpful to deal with. There is something to be said for retaining good employees and having your customers establish a relationship with your staff, it is good to speak to and see the same people there when you have to deal with them. All the best to Greg and Lynda, you always did right by me. I guess it's time to look for a new marina for service, Channel was not close to me but I was happy dealing with the staff so no more staff, no more Crownline= no reason to continue doing business there.