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Old 09-14-2007, 05:37 PM   #10
upthesaukee
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Default Laptop LCD freeze up

We had a customer this past winter come in with his laptop, which he had left in his car overnight outside with temps in the teens and maybe even down into the high single numbers, not in a garage, and in a slip case (very thin laptop case). When he realized where his laptop was, he went out to the car (next morning) and got it, and turned it on. Screen was gonzo! , and the customer was not happy that the company would not honor the warranty...operating temperature limits of 32 degrees to 100 or so.

The message to the customer by the CST, which several of us heard on the speakerphone, was in a very nice way, what part of "LIQUID" did you not understand . The company CSR was actually very empathetic, but unfortunately the $1000 laptop became victim of a $700+ screen replacement (actually customer opted for a new computer).

I don't know that I would leave it in the camp, unheated. JMHO
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