Quote:
Originally Posted by John Mercier
This is happening a lot.
Management fails to define their customer, and is thus unprepared.
Harvard Business Review has had articles on this in their new manager training online education since around 2011... they see it picking up even more briskly.
I think WinnisquamZ picked up on that vibe when he noted the name didn't seem to fit the offerings.
|
They had plenty of whiskey also! I think people are reading too much into the name.
It's definitely a drinking establishment but their menu will have to expand if they are going to be able to compete with other venues in the area.
We are coming into a slower month so hopefully that will help them get their staff up to speed.