Quote:
Originally Posted by JTPass
I have been to Rossi's many times and have been generally pleased except for the last time. We had a party of 6 and all enjoyed our meals. We ordered dessert (5- Hot Fudge Sundaes and 1- Cheesecake). We waited an exceptionally long time for dessert and when it finally came out the ice cream was pretty much melted. I mentioned something to the server and she said it was the hot fudge that melted the ice cream. I politely told her that it was not the hot fudge but the fact that they were made up promptly and sat around. The owner came over and apologized but never offered to replace them. She did take $2 of each one though. In my opinion they should have been replaced...no question...they were that melted. That action (or inaction) by the owner has soured me on Rossi's. Evidently, the cost of 5 hot fudge sundaes was more important to her than 6 satisfied customers.
Jim
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Jim. I am sorry to hear this. I have passed this information onto Paul Rossi
I hope this can be made 'right' in your eyes
Michele