Thanks for the kind words Sunset and I meant what I said when I told you we appreciate any feedback.....good example is DPG.....he had a service problem last summer and contacted me by PM. I sat down with Ronda, our dining room manager and tracked it right down to the person that had dropped the ball while waiting on them. We had a chat with her and don't believe that will happen again.
Every now and then, in this business, someone can have a bad day and not do the job that you expect of them....it happens in most restaurants... and thanks to you guys, we try and stay on top of it before it goes any further.......so please don't feel bad about b+++t'n at me. I'm grateful to know.
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