03-22-2011, 08:27 AM
|
#18
|
|
Senior Member
Join Date: Feb 2008
Location: Gilford, NH / Welch Island
Posts: 5,961
Thanks: 2,298
Thanked 4,959 Times in 1,924 Posts
|
Quote:
Originally Posted by SAMIAM
We have a policy at the VK for any complaints.......it is an opportunity to make a new friend.Doesn't matter who's fault it is.If something is sent back to the kitchen it is the managers responsiblilty to see that it gets top priority....even if we have to "steal" a meal from another party that is just coming out.
Sure,we've had meals come back that we know were perfect......but to argue the point just costs you a customer .Give them your full attention,an apology and make it right......most will appreciate it and come back.
|
And that's why your establishments are such a success!!
Dan
|
|
|