My wife was in the restaurant business for years and I can tell you that the markup on prepared food is slim to none. More profit was made on fountain drinks than the food by a long shot.
It wouldn't surprise me that in an effort not to raise prices on their main menu food items, they have no choice but to charge for refills. In my opinion this would be a smart and fair business decision. They have to make a profit or they will simply go out of business.
Next time simply ask for no ice or order water.
FWIW
Dan
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