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-   -   Atlantic Broadband outage (https://www.winnipesaukee.com/forums/showthread.php?t=25879)

hilltopper 06-07-2020 12:52 PM

Atlantic Broadband outage
 
How much of the Lakes Region is being affected? It looks like a fairly large outage from this area down to DC. My first concern this morning was being able to watch the Nascar race. At this point I’m worried about being able to work from home tomorrow...

MAXUM 06-07-2020 01:42 PM

Quote:

Originally Posted by hilltopper (Post 336346)
How much of the Lakes Region is being affected? It looks like a fairly large outage from this area down to DC. My first concern this morning was being able to watch the Nascar race. At this point I’m worried about being able to work from home tomorrow...

I have ABB internet and it's working fine.

Winilyme 06-07-2020 01:44 PM

My service has been out since early this morning. Working off of my hot spot now. I'm in Meredith.

MAXUM 06-07-2020 01:50 PM

Quote:

Originally Posted by Winilyme (Post 336348)
My service has been out since early this morning. Working off of my hot spot now. I'm in Meredith.

Interesting cause I'm on Bear Island and the feed to the island is off Meredith Neck Rd.

hilltopper 06-07-2020 02:21 PM

Strange. I’m 4 miles from you as the crow flies. No internet/phone/TV since I woke up this morning. I’ve never had an outage this long.

Biggd 06-07-2020 02:27 PM

I hope it's back soon.

Sent from my SM-G950U using Winnipesaukee Forum mobile app

hilltopper 06-07-2020 02:33 PM

Are you out? If yes, in Waltham or Meredith?

upthesaukee 06-07-2020 02:54 PM

Alton Bay
 
Alton Bay Atlantic Broad Band is up and running fine.

That makes it AB ABB A OK.:laugh:

Dave

map 06-07-2020 02:55 PM

In the Weirs have had internet service all day. Haven’t put the TV on yet.

hilltopper 06-07-2020 03:22 PM

Just came back on...

Weekend Pundit 06-07-2020 04:50 PM

No Outage Here
 
I had TV, phone, and Internet service with no interruption in Gilford all day...so far.

jeffk 06-07-2020 05:02 PM

Atlantic Broadband, Center Harbor, internet & TV was out when I got up at 5 am. It came back on around 4 pm. I also checked and our church (Center Harbor) on Fairpoint DSL was also out. We were supposed to have a church Zoom get together at 11 and we couldn't host it as planned and many other members around the area had internet problems as well.

Curious as to what happened but we will probably never find out.

C-Bass 06-07-2020 05:25 PM

EM Heaths was cash only this morning because of the outage.

Newbiesaukee 06-07-2020 09:10 PM

I have a landline with Consolidated Communications (Fairpoint) and the system has been down since this am and is still down. I’m on Long Island in Moultonborough. Is this part of the same company?

Slickcraft 06-08-2020 05:13 AM

Quote:

Originally Posted by Newbiesaukee (Post 336394)
I have a landline with Consolidated Communications (Fairpoint) and the system has been down since this am and is still down. I’m on Long Island in Moultonborough. Is this part of the same company?

No ABB and Consolidated are different companies. They may share some sections of the northeast internet backbone.

codeman671 07-08-2020 12:58 PM

So far after spending over 90 minutes holding for someone to assist in setting up a new account I am fed up with ABB already!

Still haven't been able to get a person on the phone.

Barney Bear 07-08-2020 01:50 PM

Closed
 
Office in Belmont (Laconia?) is presently closed. Phone should be national. Did you try to google them?

ishoot308 07-08-2020 01:56 PM

Quote:

Originally Posted by codeman671 (Post 338440)
So far after spending over 90 minutes holding for someone to assist in setting up a new account I am fed up with ABB already!

Still haven't been able to get a person on the phone.

Have you tried the chat assistance on their web page?? Sometimes that can work out well...

worth a try...

Dan

codeman671 07-08-2020 04:56 PM

Quote:

Originally Posted by ishoot308 (Post 338446)
Have you tried the chat assistance on their web page?? Sometimes that can work out well...

worth a try...

Dan

Yes it was inactive until about 2pm today. Took forever on that but finally got a response. Never was able to reach anyone by phone. Of course the previous owner hasn’t cancelled their service yet so there was nothing they could do. Basically a complete waste of time. Will have to start over tomorrow.

ThePlut 07-09-2020 12:25 PM

I was having a ton of issues this past weekend at my place in Wolfeboro with my ABB internet (internet would just go away sporadically, no rhyme or reason). Finally got through to tech support, lots of back and forth information. Still not fixed so someone is coming out next week.

Anyway, one of the techs told me to go to the ABB Facebook page and use the messenger feature to chat with ABB. She said that it's a direct connect to technicians that monitor that page. I tried it and while it wasn't blazing fast, it was better than sitting on hold for 90 minutes just to talk to someone and I got a back and forth. Still didn't fix the issue... Plus, you can save the message thread so you have a record of what you were told...

Paugus Bay Resident 07-09-2020 12:30 PM

I've used the chat on FB for resetting the modem (on their end), etc. and they've been pretty responsive.


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